Osprey Resolve
We are a business debt recovery and collections company. We support UK businesses across all sectors in recovering overdue invoices and overdue payments, including utilities, supplier payments, business debt and more in the UK and overseas.
Mission
Our mission is to help UK businesses resolve late payments and unpaid invoices across all commercial sectors by offering professional, effective debt recovery solutions.
Trusted
Osprey Resolve are trusted by water providers and diverse commercial clients to recover overdue payments, from utility bills to B2B invoices, by using a professional, compliant, and sensitive approach.
Customer Care
Customer care is at the heart of our approach so please rest assured that our team will do everything in their power to help and manage your case with due diligence.
Why Osprey Resolve?
Most credit control and debt collections providers work on a rigid, outdated model. They’re slow, impersonal, and treat every business the same.
We’re built to be different.
Osprey Resolve combines bespoke programs, transparent pricing, and smart technology to deliver faster results with zero guesswork. We act as an extension of your team – flexible, proactive, and laser-focused on improving your cash flow.
Who are our clients?
Our clients include UK water companies and a broad range of commercial organisations looking to recover overdue payments and business debt while maintaining professional customer relationships.
Customer Success Stories
“From the beginning, Osprey Resolves’
proactive approach has delivered
immediate results, collecting
payments and encouraging a positive
shift in customer behaviour. So far
they have delivered an efficient and
impressive outcome for us.” – Trusted Osprey Resolve Client
‘Traditional credit agencies are slow, impersonal, generic. Osprey Resolve is different.’
Global Reach, Proven Results: Full $17,000 Debt Recovered in the USA
A UK-based translation service company sought Osprey Resolve’s support to recover an outstanding...
Immediate action recovers 100% payment
A utilities client instructed Osprey Resolve to recover arrears from a commercial taxi rank...
Rapid recovery secures £87k within four weeks
A B2B client faced mounting financial pressure from a £170k collectable debt. Confusion over...
Occupancy data accuracy reduces aged debt and strengthens billing integrity
A commercial customer refused to settle an outstanding, claiming the invoices were inaccurate due...
Ownership verification sparks customer engagement and debt resolution
When questions arose about supply ownership, a commercial customer withheld payment on invoices....
Bespoke
No two companies have the same cash flow cycles, credit challenges, or customer bases so why use a generic solution?
At Osprey Resolve, we craft custom workflows aligned to your tone, systems, and sector. From invoice cadence to escalation strategy, everything is built around you.
Proven Results
We focus on what matters, delivering measurable improvements in cash flow, efficiency, and recovery speed.
Transparent
We believe in complete transparency. From pricing to process, everything is clear, simple, and aligned with your goals.
What happens if your water payment is not collected
Osprey Resolve aims to resolve late payments with every customer to avoid the need for the water supply to be disconnected, however if you (the customer) fail to arrange a payment plan for any reason, we will proceed with temporary water mains disconnection if it cannot be resolved. Our team follows guidance and policies on water disconnections set up by WIRSAE and the market regulator. After temporary disconnection has happened, you can still settle the payment or set up a payment plan with us or directly with your water provider. Following your payment, we will re-connect your water supply as a priority during business days.
Steps to take
What to do if you received a letter from us?
STEP 1.
Contact Osprey Resolve using the details indicated on the letter and our customer care team will advise you to arrange payment or the best possible solution for your case. Alternatively for overdue water bills, you can settle your bill directly with your water provider.
