Osprey Resolve
We are a utility services provider trusted by water companies to resolve outstanding water bills.
Mission
Our mission is to help our clients and their business customers resolve issues resulting in late payments for water services provided to business customers.
Trusted
Osprey Resolve are trusted to handle issues with late water payments before our partner will disconnect the water supply where payment cannot be arranged or collected. Our partners services also include reconnecting the water supply.
Customer Care
Customer care is at the heart of our approach so please rest assure that our team will do everything in their power to help and manage your case with due diligence.
Why timely payment for water services is important?
Receiving payments on time is crucial for water companies to continue providing customers with the best possible service without the burden of financial strain on other customers. Timely payments allows us to help you avoid any additional fees that could occur.
Who are our clients?
Water companies operating within the UK, providers of water services to the non-household/business clients.
What happens if your payment is not collected.
Osprey Resolve aims to resolve late payments with every customer to avoid the need for the water supply to be disconnected, however if you (the customer) fail to arrange a payment plan for any reason, we will proceed with temporary water mains disconnection if it cannot be resolved. Our team follows guidance and policies on water disconnections set up by WIRSAE and the market regulator. After temporary disconnection has happened, you can still settle the payment or set up a payment plan with us or directly with your water provider. Following your payment, we will re-connect your water supply as a priority during business days.
Steps to take
What to do if you received a letter from us?
STEP 1.
Contact Osprey Resolve using the details indicated on the letter and our customer care team will advise you to arrange payment or the best possible solution for your case. Alternatively you can settle your bill directly with your water provider.